Refund Policy

Autofy doesn't offer refunds on subscription charges. You can try the platform free at our starter tier for as long as you want, so by the time you upgrade to a paid plan, you already know what you're paying for.

This Refund Policy explains how paid subscriptions, add-ons, cancellations, and billing disputes work.

01The Short Version

02Try Before You Pay

Autofy is designed so you do not need to pay before understanding the product. Our free starter tier gives meaningful access to the platform, so you can explore Autofy, test the workflow, understand the interface, and decide whether it fits your needs before upgrading.

This replaces the typical money-back trial model. Instead of paying first and asking for a refund later, you can use the free tier first and upgrade only when you decide a paid plan is worth it.

Paid plans are intended for users who have already evaluated Autofy and want additional features, capacity, usage limits, integrations, storage, workflows, or business functionality.

03Paid Subscriptions Are Non-Refundable

All charges for paid plans are final once processed.

This includes:

• new paid subscriptions;
• subscription renewals;
• plan upgrades;
• billing-cycle charges;
• usage-based charges;
• add-on charges; and
• charges connected to activated paid features or capacity.

If you cancel during a paid billing cycle, we do not provide a refund or prorated credit for the unused portion of that cycle. You will continue to have access to the paid features included in your plan until the end of the current paid period.

This policy applies whether or not you used the service after the charge was processed, unless Autofy decides otherwise at its discretion or a refund is required by applicable law.

04Add-On Charges

Some Autofy features may be offered as optional add-ons. These may include additional storage, ecommerce channel connections, managed website or hosting services, higher usage capacity, premium workflows, extra integrations, or other paid extensions to the core product.

Add-on charges are non-refundable once incurred.

Add-ons may reflect real costs to deliver the service, including infrastructure, third-party service usage, provisioning, storage, processing, integration activity, or reserved capacity. Because these costs may be created as soon as an add-on is activated or used, add-on charges are final once processed.

If you disable or remove an add-on, the change will apply according to the billing behavior shown in your account or at checkout. In most cases, disabling an add-on stops future charges but does not refund past charges.

05Cancellation

You can cancel your paid subscription at any time from your account settings or through the billing flow made available to you.

Cancellation stops the next billing cycle. It does not automatically refund the current billing cycle.

After cancellation, your current paid period remains active until its scheduled end date. During that time, you can continue using the paid features already included in your plan, subject to the normal service rules, usage limits, and account status.

No advance notice period is required. You are responsible for canceling before your next renewal if you do not want to be charged again.

If you cancel a subscription but keep using paid add-ons, connected services, usage-based features, or separately billed services, those items may continue to create charges unless they are also disabled or canceled.

06Exceptions at Autofy's Discretion

Although Autofy does not offer refunds as a standard policy, we may review certain cases at our discretion.

Examples of situations where we may consider a refund or credit include:

• a billing error caused by Autofy;
• a duplicate charge;
• a charge that does not match the plan or add-on you selected;
• a significant service failure clearly attributable to Autofy; or
• another unusual situation where we believe a refund or credit is fair.

These reviews are handled case by case. A discretionary refund, credit, or exception in one situation does not create a right to the same treatment in another situation.

To request a discretionary review, contact billing@autofy.live with the relevant account email, invoice or receipt information if available, and a clear explanation of what happened.

07Billing Disputes

If you believe you were charged incorrectly, contact us at billing@autofy.live as soon as possible so we can investigate.

Please include enough detail for us to review the issue, such as:

• your account email;
• the charge date;
• the plan or add-on involved;
• the invoice, receipt, or transaction reference if available; and
• a short explanation of why you believe the charge is incorrect.

Paid transactions are processed through our payment processor, Paddle, which acts as merchant of record. Some billing communications, invoices, receipts, tax handling, payment-method updates, and dispute processes may be handled by Paddle or another payment processor we use.

If you open a payment-method dispute or chargeback, the payment processor and payment network may follow their own review process. We will cooperate with that review and may provide relevant account, billing, and usage information to help resolve the dispute.

Opening a chargeback may affect your account access while the dispute is being reviewed.

08Account Closure

Closing your Autofy account does not automatically generate a refund.

Account closure stops future use of the account and may stop future billing, depending on the status of your subscription, add-ons, and connected paid services. You are responsible for canceling paid subscriptions and disabling paid add-ons before the next billing cycle if you do not want future charges.

After account closure, access to paid features, account data, integrations, and stored content may be limited or removed according to our Terms of Service and Privacy Policy.

09Changes to This Policy

Autofy may update this Refund Policy from time to time as our product, billing model, payment processor, or service structure changes.

If we make material changes, we will provide notice in a reasonable way, such as through the platform, by email, or through an account notice.

Changes apply to charges incurred after the updated policy takes effect. The Effective date at the top of this page shows when this version became effective.

10Contact

For refund questions or billing disputes, contact us at billing@autofy.live.